The Toppik Hair Building Fibers upon use is undetectable, improving hair visibly. These fibers are a safe solution to thinning hair without having to resort to surgery, harmful drugs, or chemicals. It contains Keratin protein that is found in human hair, giving you realistic, fuller hair. These fibers' electrostatic charge allows them to build a magnetic attraction with existing hair, thereby successfully concealing baldness. Additionally, this product is available in a wide range of colors to match any existing hair color. SHIPPING · All items will be shipped via USPS. INTERNATIONAL · International USPS First Class mail does not include online tracking. · International PRIORITY and EXPRESS mail includes online tracking. · Buyers are responsible for customs duties, taxes, and/or fees. · Unclaimed packages do not qualify as a lost package. · International shipping by USPS can take up to 30 days or longer. Please be patient. TRACKING · All Domestic (US) packages include Online Tracking Number. · If the tracking information showing that your item has been delivered and you didn’t receive your order, please go to your local USPS (Post Office) and take your tracking # information with you. RETURN POLICY · At this time, we are not accepting any online exchange requests. However, you can RETURN YOUR ORDER FOR A REFUND, then PLACE A NEW ORDER to get FULL REFUND for previous order. · We will process your refund when we receive your return. · Original shipping fees & Handling charges are Non-Refundable. · Unclaimed packages do not qualify as a lost package. · International shipping by USPS can take up to 30 days or longer. Please be patient. · Most items are returnable if they are returned in the condition in which they were received. FEEDBACK/QUESTION · If you have any concerns or questions, please do not hesitate to contact us. · Please read descriptions and/or questions prior to committing to your purchase. · All messages will be responded within 1-2 business days. · We would greatly appreciate if you would reciprocate upon receipt of your purchase. · If there is a problem with your order, give us a chance to make it right before leaving negative feedback.